AI Website Chat Agents That Sell, Support & Convert (10X Sales & Leads)

0:02 Hello and welcome to today's webinar session. Okay, so just give this few moments as we are now going to be live in both YouTube and the inner circle group. Okay, so um welcome everybody uh those that have uh well are attending. So let me just see where everybody is. Okay, so perfect. Okay. Uh, welcome everybody. I can see everybody is here. Okay. Great. Uh, key things is just let me know that you can hear me nice, loud and clear and we shall proceed. Okay. Um, so welcome everybody. It's um, amazing to see every single one of you today. And today we've got a really um something a little bit different but still very much uh,

0:48 important. Uh, website AI agents. Okay, that talk, sell, and support. So essentially you can actually 10x sales and leads. Um and it sounds a little bit like a cliche but uh I believe as we go through today's session uh that will demonstrate exactly um everything that we're going to go through today. I think this is going to be for me just um looking at the app in question. Today we are going to be looking at humanbot. Okay. So without further ado let's jump straight into this. Okay. So today's session, some of you may actually have access to this already, some of you may not have access to this. Um, but just think of it like having a team of staff working for

1:35 you. Okay? And when I mean staff, not real humans, well, there's a part that it can link into humans, but just having artificial intelligence working for you, but acting as a human and allowing it to evolve. you can train it, you can teach it. Um, and you know, the future's completely changed now where um, you know, for a business now there's some critical things that a business needs uh, or your own personal business or maybe you want to be um, servicing clients. This is a brilliant uh, application of that that can easily allow you to service clients um, with such a powerful application that they're probably not even aware of. Uh, so that I'm a little bit excited

2:22 about that. So, I'm going I'm not going to say too much, but I think as we dive into this and we hit those points, then you'll kind of see how it makes sense where um there's a method that you can actually apply this to prospects or potentially customers websites without them even knowing and showcasing it before you've even made the sale. And what I mean by that is that you can engineer a chatbot for any company, any website that they have without them even knowing. And you can actually then get in touch with him, which I'll walk you through anyway. And um they can actually see this like a live simulation of the application on their website and then it just makes an

3:08 easier method of closing. So let's look at humanbot, okay? and why this is going to be important and why this is going to allow you to you know uh generate more leads help your business to grow sales support a lot of the things that we're going to cover today especially when it comes to sales or lead generation sometimes these are the things that people are not experts in or they shy away from I know when it comes to sales when you're doing you know whether it's a low ticket sale mid ticket sale or high ticket sale um it could be for your online business or it could be for an offline business one of the one of the struggles or the challenges people have is sales, right? So how we can mitigate that is by setting up sequences using humanbot to create a seerance of sequences

3:55 uh that working you could say working hand with psychology and creating e easy steps right for the end user to go on and then through their questions and the responses we give with this intuitive AI it can actually lead them down the path to closing the sales for you. very powerful, very effective, and I think everybody probably wants to see um it actually working in a live demonstration, which we're going to have a look at in just a moment. So, remember uh whether you're online for digital products, offline products, e-commerce, I mean, this literally does everything. I mean, you know, uh I'm just literally on the sales page now. I don't know. Uh can I get a show of hands? Has anybody got access to this already? Cuz I guess you're going to love this even more. But

4:41 whether you have things like click sites, such an easy uh addition to your websites if you're already servicing clients or your own um um clients and even believe it or not, you can actually create the avatars using humanbot onto your own websites or client websites using uh things like even talking photos AI. So just imagine you can have your own um spokesperson that you create with the green screen. Uh that that's all applicable within this. And even if you wanted to use things like artistly, you you generate an image and then you bring it over to things like talking photos and you create these spokespeople those can also be used within human bots. So it's a great addition that you know even if you have other applications

5:27 everything works um in unison. So this could un uh uniform. So, um if you do have additional applications that you're already using, this could be another layer as well on top that you could um essentially promote and give to the um your customer or your client. Okay, so just another addition creating another additional income stream for your business. Okay. Uh the great thing about this is um this will allow you to create uh these virtual AI agents and you can target people on a global platform. So you know we're talking about you know uh many many languages where it can actually translate and the chatbot itself will understand where the user is

6:14 based on their obviously the IP and the their their geo uh targeting locations things like that and it'll automatically can actually change its language to accommodate the person that's um uh you know opening the website even if English is not their first language it'll automatically update to their own language. Uh so these are some of the things that are covered here obviously if you have time. Uh the other key thing the reason I want to mention this because it does have integration with third party app which is Zapia. Okay. Uh with the Zappy you can imagine once you have this it will kind of uh allow any integration um whatever Zap what whatever uh third party that you want to do whether it's for list building um setting appointments scheduling tools Google I mean there's a whole endless list. Everybody probably knows a little bit about Zapia now, but you can just

6:59 imagine uh having uh Zappy integrated the world is is literally limitless. And there there we go. Multilingual uh chat with location order detect. Another key thing we've got time delay chat triggers. So depending on the behavior of the user on your website. So just imagine if somebody comes to uh a particular website uh the moment they're on the website, you could have a nice welcome message. Essentially, you could uh pre-sell them beforehand when they go to the actual product of a page. Then you could actually then use a different agent to then go through what the product is. Okay. And yes, they they will have a voice generation also with this. Okay. So, uh retain you remember this could be an addition that you could bundle up when it comes to sales or

7:46 servicing your client. This could be another addition that you could offer on top because if you got things like click sites already and you've got things like um artistly and you've got things like talking photos or video express this just adds another layer of addition of a service that you can um add because if you're already creating let's say for an example you don't have to have click sites you don't need to be creating websites for uh clients but if you are then this is another great way you can actually add the chatbot into their website even if they have their own website we can actually we don't need to build their website if they already have an existing much when I which I'll I'll show you. Uh you can already generate the code and it's just a simple case of copy and pasting into their website which they'll have access to anyway and it's already set up. But before that you even uh uh add the code to their

8:31 website, they can actually see in a live demonstration how it would appear on their website. So there's some really advanced level uh tools which we're going to show you. So uh there's going to be whole uh huge amount of different uh avatars to choose from. Like I mentioned before, you're not limited to. You can use your own green screen um individuals that you could bring over and I'm going to show you that. So even though we got humanlike, you can actually have uh cartoon uh like humans also or realistic human uh that are generated also. And on top of that, if you obviously using things like talking photos, you could if you were targeting for like children's uh for the children industry, story books, things like that, cartoons, you can use cartoon characters as well. So, we have that, you know, uh different level uh to add. Okay. Realistic text to speech. You're going

9:16 to hear that. Well, not hear that, but you will see that in just a moment. And there's there some really good information here as well. You'll see a whole breakdown. So, anyone that doesn't have it, uh I'm pretty sure the team will be kind enough at some point. Uh they will post that link so you can actually do your own due diligence. You can see you do not need to be an expert. You don't like when it comes to the technical part. Um, everything's covering a whole huge amount of uh tutorials that are really easy and it shows you uh how powerful this remember it's going to be for devices such as um uh laptop and mobile. So straight away uh without further ado let's jump straight into humanbot. Okay. So when you're first in there uh you will see uh a nice welcome uh uh video there from Paul. And for the very first time if you are coming in I would highly uh

10:02 suggest is that the key thing like you were doing anything just start with the tutorials. Okay. So starting with the tutorials will be the fastest way for you to understand the best way of using this and um especially there's so many features in this uh even if I was to go through everything we would be for hours and that's not the case. I know your time is valuable. So I want to just address some of the key fundamentals uh with human button demonstrate them. Um but when obviously you want to go more advanced you've got uh you know everything's nice broken down and it'll give you a clear uh instructions of how uh you could leverage all of the components. Okay, which most of these if I'm completely honest I probably will show you but things like Zapia in uh Zappy integrations things like that obviously you would have to watch those videos um to set them up etc etc. So

10:48 even if somebody wanted to if you want to build your email list yes people can come they can give you the name and email address once you set up Zapia it can get captured it can then um be redirected using those integrations that can fall in your autoresponder or Google sheet or wherever you designate that's completely up to you so you are covered with such powerful integrations like that now so let's have a look and let's jump straight into this so um Now with humanbot, why this is different is because it's acting like an AI agent. Sometimes, yes, you can have an avatar that's uh discussing and going through the product, etc., etc., but this one will allow you to uh not only train the

11:35 AI, but it's allowing any visitor if they land on a website to give them that information. And basically, you're leading down a path. Let's just call it like uh let's call it uh the tree, right? Which I'll show you in just a minute. But depending on the the sequence of questions that you ask because you'll have just like anybody here knows that if you are going to go buy a product sometimes or you want information, you you're interested about a product or a service. Let's say I go to a a service where I'm looking for a doctor, maybe I'm going to the dentist and I need help with the tooth. First and foremost, sometimes I'm going to go on the website. Majority of the times I want to speak to someone. I want to ask questions. What service do you provide? Do you provide this service? Okay. Where are you? What's your location? Have you got an email? I need to speak to someone. How much do you charge? Look, I

12:21 want to book an appointment. Now, for somebody like a business owner to employ somebody and go through that with them, it takes time. Would you agree it takes time? But having something like humanbot will replace the human element. You don't have to, but it will streamline those questions that could generate potentially into sales a lot quicker. So, you're removing the human element for the moment. You don't have to, but if you can get the qu sometimes they're like you've been in a situation before, sometimes it's just that one question that you have that you're trying to get an answer to and that's what's preventing the sale. So, if you can put something in place that has all the information to answer that specific question for the customer and then they go make a purchase, wouldn't it be worth it?

13:08 Okay. And another key thing, even with Humanbot, there are some brand new updates that are uh going to be coming very, very soon. I've been told I can't release too much, but if you're part of the inner circle, please make sure uh you're inside and those updates uh will come. Okay? And remember, there's always regular updates as you would imagine. And this is another great way as a refresher for those that have this. Maybe you don't have this and this could be another component or another uh revenue stream uh for you to use for clients. And you know uh one one key thing I I will say and I'm pretty sure if you don't have this but um you may maybe you have this already but when I show you one thing uh it's going to you know when I when I first tested this out uh I I was um I was very impressed.

13:54 Okay. I was impressed uh in in in the fact that it was very easy for me to create a campaign which I could essentially reach out to a client and it would allow me to generate a potential sale. Now, when I'm talking about creating a potential sale, uh we don't have to just look at a one-time cost of making a sale to a customer. Um in some instances, think how can I make this into a recurring revenuebased addition to a client. So, what that means is that if you're going to sell this to a client, yeah, have the one-off cost, but say if you would like me to manage uh the the human bot as part of their website, okay, cuz you can use your own branding, which I'll show you in just a minute, you can actually charge them then a recurring amount for you then to manage that human bot if they so

14:40 desire. Okay, does that make sense, everybody? So, uh when I walk you through this, uh you're going to see how easy this is if you haven't seen it already. And it's just going to make It will make your life so so much easier in their sense of all you have to do is reach out to as many uh potential prospects and clients and companies uh as you want and you'll send them this little line of code and it'll already have the chatbot on their website. Okay. Uh would is everyone excited? Would you like to see something like that where you can just create a campaign straight away for a client um and show it on their website. Get that little piece of code and then you just contact the client and show them, hey, look, this is what I've done. this is going to help you with X, Y, and Z. Help you get more. It's going to help you close more sales. It's going to help you generate leads and it's going to

15:25 maximize the support that you give and give a huge level of service to these potential people that ideally um will generate you more revenue for your company. No company's going to say no to that. Okay, that that's one of the key things. So, uh once we go in, okay, so everybody's saying yes. So, once we go into human bot, the very first thing we're going to do is select campaigns. Okay, the very first time you come here, you won't see none of these campaigns. These are some of the campaigns I've been uh testing. Okay. Been trying all of these out and I'll show you uh some examples. So, we've got look a dentist for lead generation. Uh doctor's appointment uh with the settings. Uh we've got again dental, we've got live chat demo, mailing list for promotional campaign. Uh plastic surgery doctor and talking photos AI was an addition that I tested out. Okay. So, now the key thing

16:13 or one of the questions is for everybody is that is it really simple to build? and it sounds a little bit complicated and what if I don't really understand how to map out something like a series of questions. How do I do X Y and Zed? So, um let me show you something. Okay. Uh remember with with Zapia, I'm pretty sure with the integration, if you have things like WhatsApp, things like that, then you can use Zapia with those integrations, okay? Or even SMS style integrations. I know I've uh tested this out before. So if somebody gives their email number, you can connect it with the Zappia. It'll go off to uh the MSS uh you know SMS database, whatever phone provider you provide. There's third parties out there. Once you connect that connection, uh when you get a telephone number, it'll uh save that telephone number and it'll actually populate it in

16:58 the third third party service provider that you um have connected, i.e. some MSS uh S SMS uh type service cuz I've done this before and it'll capture all those emails uh sorry emails those telephone numbers and you can do bulk SMS um messages. So this get this really does map out a lot that these are the things or the strategies you can then offer to uh end users or the clients in this example. You can say look I can help you to build your uh leads whether it's email leads your mobile phone contact. So, when there are promotions that they're running, then you could send a a text message to uh that segment of of of users or those prospects or the people that have signed up and say, "Hey, look, we're holding a 20% discount

17:45 on, you know, the Saturday. It's 24-hour." No, it's one day special. Claim it now. And what what we have seen before by doing these promotional campaigns, if you're bringing in revenue for a client, what's the likeliness they're going to say, "Yes, I want you on board." You're bringing them in money. Okay? And then you can have these campaigns, these promotional campaigns, and and and they they they flat out they do work. Okay? These strategies work, but you have that knowledge, and you're bringing it across uh to uh the end user. Okay? So, let's have a look at some of these examples. I know there's a lot, but I'm going to first before I show you these examples, let me actually show you how this is going to look like for the first time and why it's so simple. When I mean why it's so simple, why it's so stupidly simple, okay? Even

18:30 when I looked at it, but for the first time, you'll see you can see a preview all of this stuff. I'm not going to go into these just yet. I want to pretend uh for the sake of uh this session. Uh we will come back to these, but I want to show I want to show you first what it looks like because this is one of the key questions. Um, sometimes, yeah, it's nice to see the end product, but how did you get to the end product in the first place? Uh, and this way by showing you, I'm I'm taking away some of those um sometimes some of those barriers uh that you may see as you know uh technical challenges. So, I want to show you how easy it is especially if you're doing this for the very first time. Okay. So, this is a very powerful way of grabbing uh the attention of a business. Now, first of all, uh when we select new campaign, okay, so if you're here for the first time, you can select new campaign. Now, the moment you're inside,

19:16 it's going to ask you to select a type. Okay? Now, the moment you're in here, it's going to give you uh essentially five choices. Okay? Five choice. Now, first, you can start from scratch. Now, if you're here for the first time, uh you you want to build it. You don't have to. You can if you're doing this for the first time, you've seen the tutorials, you're more than happy to go ahead with it. Um you can do so, but we have these additional um two functions. Okay. under this section here. The other ones here are more green screen related where you can actually upload your own videos or you can have avatar only and you can actually download that video and use yourself or repurpose. Okay, so there's another function I guess with humanbot where you can actually create the content. you can download it and you

20:01 could take those training videos or those avatar videos only and repurpose on a website uh for your client in any section where they're trying to promote or explain tutorials, whatever it may be for that particular product. Okay. Now, for this one, the two main uh aspects we're going to look here are both live chat function and the AI smart chat. Now, for the live chat function, we can create essentially a human bot campaign. Now, I know it says humanb at the top, but you when you're creating these campaigns, um you can make it a pair and rebrand it as your very own. Okay? So, the link will never come back to your human bot. There are some variations of URLs that

20:47 will be used. So, it will look generic. Okay? But you can apply your own logo and your own branding. So, it will give you the face of the business. Okay? Another key thing uh to remember. So this could be your own professional application that you're presenting to the prospect. Okay? Or when if you're using this on your own sites, that's another key advantage. It is part of your own branding of your website. Now, when it comes to the live chat, okay, you have the ability of converting more sales by answering questions live with unlimited chat agents. So, what this means in many uh situations, you've probably been there yourself. You've gone to a website because I've been there and you now with some of these um

21:33 businesses now, say for example, if I'm if I have car insurance, okay, I'm on the car insurance. They weirdly enough, it's very hard to get hold of somebody on the telephone and they hide their numbers. They make it very difficult for you to get their telephone number. Okay? Um, and the way they they operate and it makes more financial sense for them is that they are more inclined to have a live chat support agent that will go through the information back and forth. Okay, that's another powerful way. So, human bot is not just about creating an a smart chatbot agent for your business, but it also creates a mechanism that allows you to have staff. Either you could do this yourself, you could hire additional staff, you could have friends, family, you could hire someone to uh to actually answer questions live

22:21 to the customer as they're happening, as they're on their site and they can engage with you freely. Okay, you have that benefit as well. So, you can create that campaign. Now the second mechanism that humanbot will allow you to do is to have a smart chat. Now I I understand you know when it comes to AI it's a term that does get thrown around a lot. However, in the case of humanbot, when we're talking about artificial intelligence, uh we are talking about a chatbot that you can actually create documentation and essentially it can also you can enter URLs. Say for example, if you're on a website, it has about page, contact page, you know, who we are, what services we provide in the campaigns, which I'll show you, you can actually

23:07 put specific URLs in there. Okay, number one, you can actually upload document PDFs in structure. I'm going to show you a very powerful way of doing this which is just just trying to make this as easy as possible for you. And it will actually then sync it will you'll have the ability of making sure the AI knows that you have all of these links and what it'll do it will uh become up to date with all of the content that you you're instructing it to. And based on that intuitively it will be able to respond to customers or anybody that any visitor on your website it will be able to respond because we've already give it the information and I found a really good way of of of of training it up alongside you can actually put those

23:52 links directly. Okay. So with humanbot just remember if any questions do come you can use this for client projects. Okay. Um, so with the commercial license, it includes, you know, there's all the pricing there. Uh, I'm sure the team will put the link there. Uh, and you can go ahead and look at that. So, you know, a very, you could service a lot. So, let's go ahead and let's look first at the AI smart chat. We, uh, yeah, we'll come back to the live chat later, but because the AI smart chat is probably the more um juiciest feature, right? Just makes life so so much more easier. Okay. the moment you're on here. Now, we've got six steps, okay? Six simple steps. Well, I hope there are six simple steps which I'm going to walk you

24:38 through right now. Okay? Now, we we're going to begin now with something called the campaign wizard. Okay? Now, within the campaign wizard, you will see a number of avatars you can choose from. Now, with these avatars, they will come in different ethnicities, okay? Different occupational or different industries. in construction, you got dentists, business formal, whereas you know you got we've got people essentially again like I mentioned from all around the globe here to represent and it's applicable cuz remember by using uh avatars and uh with the research that was conducted we knew uh it was very very important um that's these were some of the biggest avatars required and you know with updates coming up I'm not going to say too much this will keep on growing but you can see there's a whole variety a whole

25:25 selection of individuals that you can use as an avatar to represent a business or or within the chatbot the AI agent. Okay. on the website. You don't have to you you do not need to use any of them if you so don't desire, but uh what we what you can find is that sometimes it can help with conversion that it's a familiar face. Uh and you can see that's real engagement where people are just locked on because one of the key things is when somebody's on a website, you want to try to keep them on the website. Okay? You want to keep the visitor from leaving your website. And another great way of pattern interrupt and psychology is by having these, you know, these additions because it's animated, it's highly engaged, it's keeping people on the website and the moment they're on

26:10 their website, it's more likely they will also on top engage. So we're trying to maximize all angles of engagement here. Uh we've got so many characters. So let's just say uh we've got um doctors, formal wear, etc., etc. And if I just scroll down, you'll see there's so so so many. Okay. So, for the purpose of this demonstration, let's go right to the top. So, you you'll see we have full t torso. Uh, and then we have half body as well. So, it's completely up to you which one you want to choose. But, let's just say I want to do Jackson Medical. Okay, let's go for Jackson. I simply I can see now it's highlighted. Now, the great thing is that before you start locking and loading, creating your campaigns, you can actually preview how it's going to appear and what it's going to look like. Okay. And then we have uh

26:56 Mr. Jackson from Jackson Medical. Okay, I'm going to scroll up. Okay, and that's step number one. Now, if I go back to step number one, if you do desire, you can skip this step. And then what that means that you won't have no avatar. You don't have to have an avatar. This I'm just want to show you for demonstration purposes to show you how much uh there is. Okay. Now, once I go to next, this is where things now become even more interesting because you we have the AVO, okay, the assistant voice options, right? And this is part step two. So we've got a whole array. I mean look at this list. Okay, look at the list of languages you can choose from. I mean if I you know some of the key languages you you would expect. Um I

27:43 mean where where do I even start? Romanian, Slavic, Russian, Portuguese, uh, Hindi, Malay, Irish, Hindi, German, uh, French, Finnish, uh, we've got different dialects of English, different dialects of, uh, Chinese, Arabic, going all the way to the Zulu, Welsh, Vietnamese, Udu, Turkish, and the list goes on. For this, but for this one, we're going to stick with US English. Okay. Now, here, depending on the character you're using, you'll see some of them will be highlighted with emotions. some of them that are actually more emotional. So if I got Davis here, you'll see with Davis now I've selected Davis. You can see uh it said emotion. I can actually have different levels of emotion. So I want you to understand is that when you're creating a campaign, it

28:29 you don't just need to create one campaign essentially for a website. Now when you when there is a website, a website can have numerous pages, isn't it? In the navigation. Now if somebody's going to make a purchase, they're just about to buy. You could have something excited, cheerful. Oh, okay. Next steps. Uh, you have to go ahead and click the link. Here's the link to go to the checkout page. So, really excited avatar, etc., etc. What about if they're they're maybe not interested? They say, you know what, I I think I might not purchase right now. Then it could be sad and say, "Hey, why not? Why not have a think about it? These are the benefits you will get by having it. This is how this could impact your needs, your requirements." again depending how they're discussed and then that way you're you depending on the the way you

29:14 construct the AI chatbot you're taking them down a path isn't it like the tree like it has branches which we'll look at in just a moment so I'm just saying you can invoke emotions real emotions into your agents that you're creating and this will give it more human realistic feel uh to your um your AI agent and we know when it comes to voices and AI agents or sorry the emotional part everything has become so realistic Now sometimes many of you will know yourself it's very hard to differentiate between um AI generated um voices even imageries videos to the real thing nowadays and that's the reality that's the truth and it will only keep getting better and just remember there are even more brand new updates coming with this so I'm just going to stick with let's go for chat okay

29:59 chat so uh yes uh multilingual voice yes this will translate into different languages okay so you're not just stuck so you could have tai etc etc. Okay. So, I'm going to now select uh next, which will take us to step number three. Now, when I'm on step number three, can everyone now see um a preview? Okay, here we have the avatar's name. So, now we can start customizing how it's going to appear. Okay, this is how it's going to appear. This is Jackson, our avatar. And here we can see this is how the um the mechanism for the bot will the AI agent will appear. Okay. Now, in terms of the color, everything that you're seeing, we can customize. We can actually change the colors. Okay. So, there's some really nice color styles already. However, from what I've seen as well is

30:46 that um if your company or your business or your website or your client's website has a particular branding color package, then what they can do is they can specify and they can alter that color scheme to match their branding. Okay? So there the website might already have a particular color. Uh let's just say it's got a nice green. Uh maybe you want green, something like that. Okay. And you can see, look, the header text has now changed to green. So maybe I don't want to have a green there cuz it doesn't really match. So then what I need to do, I need to go to the header and let's keep this [Music] as let's keep this as a nice orangey type color, I guess. Yep. Okay, now we just go back.

31:32 Go to custom colors. Let's go back. Let's change this again. Yeah, I want to change the header. Um, for a doctor's one, we want something nice, calm, and soothing. And I won't spend too much time on this. I I understand you probably all probably already make sense. And then I want to unify. Okay, the button I keep it as green because obviously that's like a positive prompt, isn't it? Okay, once I've done that, uh, avatar's name. So, uh, let's just say this guy is Jackson. We could say, I don't know, Dr. Doctor M. Uh, yeah, let's just call him Dr. S.Jackson. Okay, but I know I'm putting a doctor there, but if it's an agent, he could be anybody. Um, but imagine if we're on a website, let me show you this right now. So, if I'm on

32:18 this website here, okay, this guy is a Dr. Jason Isaac, okay, of Bear, Black Bear Dental, okay? then I could essentially uh create a representation for him and I would put his name there. Okay. Now I have a choice. I can put the logo. So if I got the company logo, your own logo, I you can put your own face on there if you want. That's not a problem. Okay. And we would put our logo and then we would be good to go. And you can see look, can you see now it's minimized and we can close it. And that's how it would appear. Nice and clean. Okay. So step number four, let's move on to next. Now, this is where the magic starts to build out. Now, the first time you're seeing this, you might think, "Well, there's not much going on." And you're probably right. However, uh this icon here, if you're here for the first time, can you see there's arrows going uh north uh

33:06 northeast, southwest, and there's a palm. There's a hand there. So, what that means is once you click, okay, click, hold down uh the your clicker, the mouse, and you'll see you can move it around. Okay? You move it around. That's how you would uh move uh the items on this tree. And what this means is that for the very first time somebody comes to your website in this this is just a very very small dialogue. Okay, it's not the one we're going to use and I'll show you why. So this is how you would start. So the question is the human bot. So the first instance somebody comes it'll say hey looks like you're from and it will say the country you're detected. You don't need to. These are placeholders that you can change and you can update. So if I didn't want this I could just delete it. Okay. That's how easy it is. it goes, we have a lot of customers from your area.

33:53 So, in this sense, we can apply this to maybe there's somebody that needs an emergency plumber, electrician, maybe a doctor, dentist, uh, ER, whatever it may be, and it just works on understanding their exact location and you'll factor that in. So, it makes more personalized interaction. Now for this one we can just start say hey um we can delete and say welcome okay we can say welcome welcome to and then you would put your company name welcome to uh company name here. Okay. Now, you can actually have more

34:39 like, "Hey, yes, welcome. I can see you're from blah blah blah your location." We can actually add animations or uh you know, emojis to make it more personalized. Even uh animated emojis. You may be thinking, "But why?" So, if a you know, maybe a person is on your site, they've done a particular action, whether they're, you know, um they've seen a video, maybe they're about to do a purchase, they've just exited a survey, maybe they're moving away from the page, maybe they want to see the slider, record an audio message. We can actually make it more personalized. Add those emojis to make it more of an interactive experience from makes it just makes it more human, okay? Than, you know, the the typical boring just a bit of blank text blah blah blah. Okay? We can have actually more um more fun. Okay? Now uh next we can actually add uh question types

35:26 whether you you know if somebody says my name is then there could be a reply to it oh you know uh you would put welcome etc etc okay to their name and there's so many different tags but for this one if you're here for the first time let me make this so so much more easy okay let's clear the tree let's just clear it now you're thinking okay where do I start just to make life so so much more easier for you especially this why I say you don't need to have technical experience check this out. See this little green tab here? Select this readymade chats. Okay. Now, when you're on the ready-made chat tree, okay, so that's what they call it. It's like a tree. It's a diagram breakdown. Uh I want to draw your attention to two aspects right at the bottom. Okay. One's called standard and one's called a spokesperson. Okay. And here you can actually then

36:13 determine also the language of it. Okay. So, you got languages to choose from. But for the for for this purpose, let's have a look at um let's have the look at the spokesperson. Okay. So what you'll see with these they'll have a description for each and every single one. You know I mean there's so many look if we go through the list you got kitchen day spar acupuncture class air duct cleaning business AC animals alarms you know security architecture asbestos building appliance repair alarm. So, as you're seeing this, I just wanted to get ideas that it's telling you about businesses technically you could quickly go out and you could find and you could actually create campaigns from very early on. You don't have to, but I'm saying these trees are kind of already built for you. They're ready made. So,

37:00 if I go to let's just go to the very first one, dental insurance business. Okay? Or let's go to let's see if we can find one. Maybe dental's in there somewhere. Okay. Yeah. Look, we got dentist. Okay. Dentist is a good one. Now, what I'm going to do, and these are some really good niches, okay? You got dental insurance business, accident attorney business, cosmetic dentist business, you know, people that might want other additional service from teeth whitening, maybe crowns and fillings and changes, all of that good stuff, right? Uh that also applies with plastic surgery and things like really good, you know, uh businesses that have a lot of disposable income. Now, I'm going to go with the dentist. Offer dental services free checkup whitening. Now I'm going to select load. The moment I se select

37:46 load, guess what's happened? It's already created me readymade chats. And can you see this? This is fully built out um tree. Okay. So how it would work? The very first time somebody comes to the site, you'll see a question. Welcome to our dentist business. Okay. You can rename it your own business. So these are all interchangeable. So it's giving you a guide that you can come and you can tweak and you can make your own. So it starts with a question. Okay. Going to close that. Next. Hello name. It's once it has your name, it's going to reply intuitively. You may have uh you may have these questions in mind. Okay. Will my procedures hurt? Do you accept advanced, you know, do you accept um let's have a read of that. It's gone.

38:32 Ah, do you accept my insurance? Etc., etc. Okay. All of these you can change. You can simply delete. You could add more. You can add to a list. Okay, remember if you're if you're communicating with a company or your own business, you'll know these questions anyway, isn't it? Okay, and then the next you'll see then it'll uh there will be a next selection uh uh of um information. We have years of experience uh helping people. So, it's building up that reputation. It's education and then this is where things get more interesting is that now it's giving you uh essentially it's giving them an option. Okay, so the options are okay is do we want them to engage and do we want to essentially have them generate into a lead or make an

39:18 appointment and take our services and and close a sale. So it's it's stimulating two two there are going to be only two options at this point. Do they want to proceed? Yes. What if they say no? Okay. The moment somebody says yes, we know that this person is now what we say qualified. Then we can ask them the next follow-up question. Hey, what's the best phone number to contact you out? Okay. Or what's the best email address we can email you out? Okay. We can even change this and we can then follow up with, hey, let's set up an appointment. Let's give you a call. We're do. So, we've got a number of ways. And just even to come into this, right? You can even come here. Look where it says what is the best phone uh number to call. You can come in there, change that. You can change it to email

40:04 um etc etc. Now also what you could do if you wanted to after what the uh uh what also what is the best time uh phone number to call you. You could just come come here and press the plus button. Okay, see there's no description. And what you could do uh essentially you could create a button. You could go even into live chat. So what this means is remember we have the other function of doing live chat. You don't necessarily need to start straight away. Now, if you had like a setup booking page already uh set up, you could enter you you could select this tab here. Okay? And you could see you could send them if you had like a pre-made booking appointments uh page uh or the company had one already, you could simply put it in there and then when they click it, give them a direct link where they can go manually book it. Or maybe you have a a um a link

40:50 that they can get on a real phone call with them there and then. Or it could be for live chat. Okay, this could technically be for live chat. So, if I come here, where's it gone? Okay, so this one, let's go for live chat. Save it. Can you see now live chat is here, but maybe I don't want it there. Maybe I just want to move it up. And there we go. So, we can make those adjustments and we can do them very quickly on the fly. Now, with a live chat, why would I do something like live chat? So, remember this is an AI chatbot, okay? Well, smart AI chatbot, but if I know that there is somebody that's going to be spending a lot of money, especially when it comes to dentistry and, you know, these kind of services, somebody wants like a complete uh teeth makeover, they need all these veneers and stuff like that, they're going to be spending probably thousands of dollars, right? So

41:35 what I can do the moment there's an understanding that the the the question has been answered that they now qualify for a live chat we can have our team in place or individuals in place you know if they have staff there already that they can now be engaged personally so straight away we're trying to close them very quickly. We don't want them to leave. We want to get them on a phone call. We can do that using live chat. Okay. And I'm going to show you how easily you could do live chat because there's a private portal that can be set up. And that's why I said, you know, if you're dealing with a client, you can actually have this additional service and you could charge them a recurring for enabling this service as part of your package. Okay? And I'm going to show you how you can integrate this into their website. Don't don't worry about that. I'm going to show you all of that stuff.

42:20 I just want to my main thing here is just to show you. I know sometimes it looks a little bit daunting when you look at it like there's so much, but it's already done for you. All you essentially have to do, you can come inside and you can make edits to uh questions. Okay, questions there. Look, let's make an appointment. What's your email address? And they'll be giving you the email address. And then each and every point of the turn, you can say, look, thank you. Our front desk will get in touch with you. In the meantime, if you have any additional questions, uh our email is blah blah blah. Now, not only that, if somebody uh let's just say at the end of the live chat, right? or maybe somebody at the end of hey look I've just made a purchase I've filled in your survey your application for the services what norm what sometimes normally happens like

43:08 imagine you've contacted a lawyer maybe a dentist a doctor chiropractor and you've signed up to a service isn't it nice to have an onboarding video where they walk you through what the next steps are so you're not left confused well you could do that so once somebody goes through the series of questions and it's all answered by the AI you can add an action guess You can add a video. You can go and upload the video where it's basically like an onboarding process in what to expect next. Okay? And it just again it adds that high level of of a personality to the business to the brand and it builds up the reputation and the afterare service. So you know these things are really really important and even you know sometimes things like exit surveys. Okay exit surveys why would they be important? because it allows you to even improve on your service and you

43:55 know if if there's a potential visitor saying you know what maybe I felt this was a little bit confusing I would have hoped that uh it could have been a lot quicker or maybe this this question could have been answered better then we can improve that we can tweak the uh entire tree okay is everybody with me so far does that make sense so you can see how all of this is mapped out okay now if I was to go ahead and even if I didn't want all of this I could just select I could just go ahead and and and delete all of it. I don't need to have all of it. I can dictate what I want, but I'm just showing you as an example purposes. And here you can see um here we could then create our own series of action if nobody says no. So it could be, you know, a URL where it says, you know, hey, why didn't you take it up with us? Let's book a free strategy call. Let's go on a free call. Let's

44:41 have a free meeting. Or maybe you want to send them a a PDF. So there's a complete PDF guide or a page with a video, a PDF breakdown. everything you would expect to overcome their challenges or their objections of why they haven't taken advantage of the offer or the product or the service that you're selling. Well, remember it doesn't have to be digital. Can be a for e-commerce. It can be for offline product. It can be for physical product. It covers everything. Okay. Now, uh I'm just, you know, I one thing is if you do have questions, I will answer them at the end. But one question that just literally got the corner of my eye was this one here. Does it have the capability to be trained with a specific data corpus provided by us for example nutrition? Now the reason I wanted to um put that on the screen

45:27 and I will come back to this uh uh uh questions other questions later. So do uh you know please have patience that way you know we can go through uninterrupted and things don't get uh missed. The reason I've put that up is that the answer is yes. This is why with humanbot it it goes far beyond because uh let me let me show you what I mean by that. Okay. So once we've done this, once we're happy with this this protocol or this tree that we set up, okay, we're happy with the questions that are going to be asked, the answers, etc., etc. I simply say next. Now here you'll see player options. You don't have to come and tweak it. All of this is already really ready to go. But if you want to make little tweaks and make it more personalized, you can. Okay? And then you would have to make adjustments and test it. Um, but you'll see, you know, uh, things you can do. You can limit how

46:12 much you want to see. Maybe it's for a special offer. Show the mute button. Maybe uh you want to start it minimized on mobile uh because you don't want to show all of it. Uh the other key thing is that uh once you go through it then we simply go to next. Okay. Now the question that popped up right here the capability. Now first I'm going to put a campaign name. Let's just say um demo um demo dentist video one. Okay. Now check this out. Options. Automatically translate text to the visitor's language. I can select that now. Integrate with Zapia. We can do

47:01 that. And this is the this is the answer to the question. Okay. Now uh this really important question. So you know that specific data that you may have, guess what? Not only can you have specific URLs if you have that data. So, say for example in uh let's say an example of Black Bear Dental. This this one here, right? If I go to services, I'm going to show you two methods. Okay. On forms and information, they have something called like get your new patient forms. There's a PDF there. So, you can actually have a PDF document. If I go to services, let's go uh family dentistry. I take the URL cuz on the URL here, guess what? We've got all of this information uh what they're providing. Okay? got all of this great information. We come back to human bot and check this out. I paste

47:48 it. Okay. And check this out. Now you have a choice also. You can add files. So you know that PDF document that where maybe you've got a whole breakdown of the nutrition, all that specifics. You can train the human bot based on those specifics. Okay? That's why I said earlier on it just makes life so so so much more easier because if I do this, let's go back. Let me just show you something really really quickly. Okay, so you know if you come to a section like this and let's just say um if I come down here let's just add one. I just want to kind of show you something. Let's just add an action. Let's say a question

48:34 here. Um yep. Let's uh a a question. So, you know, if somebody Oh, okay. Let's do here. Okay. Let's do this one. Right. So, you know, sometimes if somebody asked a question like a keyword um contact number, contact number, location or contact number, uh mobile or cell. So, somebody's asking for their contact, the contact number, isn't hey, have you got a contact number? Have you got a mobile number? Have you got a sale number, etc.? uh you would say you know yes our contact number is let's just say this right but then in something like that you would have to put more than you would have to put as many as responses as possible you can map them out you know what people the common things people are going to ask for now why this

49:20 is kind of such a powerful uh addition is that on the URL if I have uh let's just say if I come to contact us now I take the contact section here it will take all the information already from this section. Okay? Right? Monday to Thursday, 8:00 a.m. to 4:30, etc., etc. And I come back here and I put it in URL. Okay? I put the URL here. And then I can add, guess what? I can add as many URLs. So, the reason why because you might have sections where it says, you know, services. I want to put uh the information all about family dentistry, all about cosmetic dentistry, all about TMG treatment. And then maybe I want to have the information from, you know, uh new patient forms. Okay. So all of that information even the PDF can be uploaded

50:05 and that's where the chatbot will learn from. Okay. Now uh another key thing I would also suggest is this is kind of a little bit of my hybrid take on this. You don't have to do this, but let me just show you because you might be thinking, "Yeah, but if I go and find, look, if I'm in if I go to this company now and let's just say there's so much information here, okay, if I take all of this information, um, let's just say I come here. Look, family dentistry. Okay, I'll show you something that probably a little bit of a smart way of doing it. I can take all of these. Okay, family dentistry. Okay. Now, what I do, I come to chat GBT. You don't have to,

50:51 but I'm just saying this just makes it life so much more easier. Okay. You're probably thinking, why would I come to chat GBT? Because what I could do in order to train my AI, I could add this, create a series of questions, answers for my chatbot PDF document based off this information. So then I could get all the text, put it in a document, and I could upload it. And the great thing about this is information is always const cons consistently getting updated. So in the case of where it came back from um uh you know uh Andrea was asking uh about you know nutrition things like this you know companies are always updating policies information new products promotions uh whatever it may be and check this out it's giving me a whole breakdown why are the regular dental

51:36 exams important dental problems can be developed silently blah blah blah. When people are asking these questions, we have Q&As's and the the AI will build out the responses based off this. Okay. So, um yes, sometimes you have to be careful. It's not if you give a link like this is really important part. Okay. Really important point. If I give the link that says services, it's not going to go and it's not going to crawl through all of these links individually. That's why it's so important you must put the links yourself specifically or like I just mentioned, you could take that information, you could go get it done, mapped out and put it all in a word document and then you could easily add

52:22 the file. Uh, and once you once you've done that, let me show you actually what it looks like. Okay, once you've done all of this, okay, just remember this. We're coming this in just a moment. Okay, let's pretend we've put that there. Um, and here's the the the other element. If you want to do your own branding, you can do custom. You can put your own uh details there or you could have none so it doesn't come back. Okay. Live chat. So this is really important. Remember earlier on we put a live chat segment within um our tree. Right. So for this live chat I'm just going to put something you know a quick little password 1 2 3 because there has to be a portal for a real human to log into and manage the chats. Right? Would you agree? Okay. Now the good thing is we can create that

53:07 access and we can actually give it to the client or we can access it ourselves and manage it. So that's why I said you know if you're adding a package or an additional service you can actually charge probably a retainer or a recurring element when you're servicing the client. Okay you could factor this in. Now you'll have this normal stuff welcome to our website enter your name etc etc. You also have the ability of actually uh specifying if there is no one available, no one's logged in. You can prompt for the email. So you can actually capture that email address from them. So you can always get back or you can start the bot chat. Okay, have it then automate sequence kicks in instead. Or you can continue the tree chat as you know the pre um structure that we already had. Now you can actually if you're doing this for um Facebook, if you want to put a copy and

53:53 paste it in there, you can. That's where you'll put it. Now this is the interesting thing as well. So so it never comes back to human bot. So you know it can appear as your very own. You'll see a a list of different URLs that you can use you know.net or.org or uh human chat demo. Okay. Now the URL to show humanbot. So this allows our humanbot to be overlaid on anyone's website. So remember I mentioned you can actually layer this onto a client a prospect's website without even having access to their website. This is a brilliant brilliant feature. Now even if you put their URL or maybe sometimes some websites they restrict this kind of uh you know uh this overlay. It's okay. We can use a

54:39 screenshot of the site instead. Okay. We just activate that when we put it in there. So, what it'll do, it's like a an overlay on their website, and it's like a kind of a demonstration of what it's going to appear. And for this, let's just say if I come here now to this website here. Oh, where's it gone? Uh, this one here. I copy the URL and I would come here. And this is how I would do it. That's it. Okay, that's how it would appear. Now, once I've done that, I simply go and select create campaign. Oh, okay. So, it's not allowing me to do it because I've put document training. So, this is why it's key. Is that add URL? Let's put it in

55:24 there. There we go. Oops. There we go. I had empty fields. That's why it's important. Always read the manual. Okay. Now, we have that done. Here's a couple of really important points. Now, do you remember we put the um the the URL in there, right? So, as a demonstration, we put the URL of that page. Now, when you up upload documents or links, etc., etc., you come here and you you know, if there's um you know, additions, brand new updates, select document training, rescan, and you'll see the document index update. So now it's updated the AI with the you know if you put a document the websites all the information is now going to be extracted and it's going to

56:10 be brought up um uh up to date with all the information that you input inside it. Okay very very important uh point there. Now somebody asked rightly so how do you how would you get the code and put this on a website? Simply select get code or the URL and you will see this is the embed code. Okay. So, with the website, it's just a simple copy and paste that you would uh you would add and you would put it onto the website. Okay. So, you can embed it, you can export it. Okay. And this is the other key thing. So, you got a couple of ways you can access live chat, which I'll show you in just a minute. Okay. So, we've got chats here. Okay. So, these will be where all the chats will come and you can actually then download that. You can see what the responses are, what the key questions, and they can help you factor things in.

56:57 Now with this you've got a couple of methods you we can now get into this. So if I go to get URL and I go to live chat. Okay see this is where we put our remember the password I created for live chat. Now imagine this is the client. So I put client X like client for dentist. Okay dentist uh project whatever it is whatever project uh one two three. Okay. Now that's the URL. It can have your company logo etc etc. This is the key thing here. Live chat management. So I go copy and I'm going to go open this. Okay. And this is what it will appear like. Okay. And you'll see that you know you'll have your link there where it's going to appear. You can change all of this. You can customize it. But this is just for demonstration purposes. Now I

57:43 enter 1 2 3 and I log in and I put my name. Uh may my name is going to be um uh my my agent name essentially. So let's just put John Doe. Okay, John Doe. And continue. So you can actually send this access across to the client and allow their team to have access to this. And remember if they're not um fulfilling their end of the obligations or payments, you can disable this any time. Okay? So don't worry about that. But the fascinating thing is that you can have multiple agents logged in. Okay. And let me show you how that will look like. So here you can see live chats. We see history, some mischie, etc. Now you might be thinking, okay,

58:29 yeah, but I can't see anything happening. How would it appear? Okay, for this one, let's go to preview. And check this out. Remember the client's website, black, and that's how it would pair. It's already overlaid on their website and you'll see a number of ways we can actually send them this link if I'm going to outreach to the c the the prospect and say look this is what I've built I think you know give the benefits you can explain let's get on a call this is what I would love to do for you I've already done some example okay and he will be speaking okay so let's just say John okay remember there's very limited information we put in for John and then it will carry on and He's

59:19 talking. Okay. And and this is going through the whole tree that was set up. And remember, all of this can be customized depending on what you sell. And you can see, look, contact yesterday schedule. Yes. or a no. Let's just do yes. Okay, remember this is you. You have the license. You can use this for client. So, don't worry. Uh um uh so here's another really important point. Because obviously I'm in the UK, it's already recognized my uh IP or my

1:00:05 location. But if somebody comes here, you can actually also change uh the languages. So uh in this instance, you'll see I've just changed it. I think this is Turkey here. Um, it'll restart but in that language. Okay. And you can close that if you want, but I think that's a really good tool. Oh, this is what I wanted to show you. Yes, my apologies. Okay. Uh, where's it gone? Okay. Let's see if we can get this up. I've put in a different language now that I understand. Uh let's have a go. Okay, let me find uh another example. Okay, and then we'll we'll pop this up. Okay, so if we come back to the dentist, I'll show you. So

1:00:51 that's how it would look. And then you can give the link, etc., etc. Um if I go to preview here, very similar that I done. Um who is the doctor? Who is the doctor? I need to double check if I put it in here. Okay, that's good. Tell me about this.

1:01:39 So, if I put it in there, hopefully I've put it in there, that document, it might give me a nice breakdown. Okay. And there we go. So, he's starting to tell me about who this doctor is. I can ask him who's the team. Tell me about the services. Tell me about new patients. Let's actually go try that. Tell me about new patients. Okay. So all of this stuff is the information that has been uploaded and it's learned from it and it will give me all the breakdown. Then you know we can

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