0:01 this conference will now be recorded okay we'll start with the first session okay which is about the roles and responsibilities of a success factors consultant okay can you all see my screen yeah it's visible sir yes okay so now let me go here okay so the first topic for today is roles and responsibilities of success factors consultant so once we get into success factors okay so what would we be doing from implementation side so
0:48 firstly we'll look at some of the terminologies called implementation partner which we' be discussing okay and then we have client and consultant okay who is the implementation partner can anybody tell me what the company which is giving the service to so company company implenting which is implementing the Su factor to customer yeah the authorized organizations who can Implement success factors to customer are called The implementation Partners okay not every organization not
1:33 everybody can Implement success factors to customers okay so first we need to associate or these implementation Partners they need to associate with sap or success factors to implement for customers now who are customers client or a customer they are the end users who are going to use success factors examples can be your PepsiCo Coke hspc all of those customers who are using success factors they're called clients or customers implementation partner examples Vio Deo Accenture capam
2:22 cognizant and so on I've given only the big names but there are many other small and midsize companies as well okay and then who are Consultants Consultants we are the consultants and we will be hired by implementation partner and we go and configure or set up the system for customers Consultants are always hired by implementation partner so can an individual go and Implement success factors for any customer no we cannot do that because firstly to implement success factors we should be a
3:08 partner we should partner with sap and simple like your franchising can I know where do we get if I want to have a McDonald's burger or a KFC know where do I get I need to reach out to nearest outlet right I don't get those products in all the supermarkets right or wrong so they have given [Music] some for some people they have given the franchise to run that store and to have that product we need to go we need to go that outlet then get that product similarly success factors also only implementation Partners can
3:54 implement it for the customers okay so here in success factors we don't have different roles in sap we have different roles like a technical consultant who de who know develops the product a functional consultant who go and gets the requirement from customer and configure the system workflow consultant who configures the approvals ESS MSS consultant who looks after the Employee Self-Service portals basis Consultants or GRC consultant to look after the security okay so we have these many roles in sap but we don't have these many roles in success factors we only have one role
4:40 you can name it as a consultant associate consultant lead senior consultant whatever you call them we only have one role called a functional consultant who would be implementing to the customer and depending on the level of the expertise we may call them associate consultant or a training consultant or a consultant lead or a senior consultant or a Project Lead only one consultant called functional consultant this is only one rule so what will we be doing so there are two types of projects one is implementation and second is
5:26 support So when you're are hired by any implementation part partner either you'll be given a implementation or a support that's why when you know go for an interview at the end of your interview they ask you if you have any questions you can ask us you can ask them whether you're being hired for an implementation or a support project sometimes they say that we have implementation project in pipeline we are hiring resources for implementation and some might say that no we have a project which you need to support okay or sometimes they may say that we don't know depending on the requirement you may be placed either or
6:11 you may be put in implementation or support and you should be ready for any of this okay so what do we do in implementation implementation is done for a new customers who doesn't have success factors with them or not using any HR application or using a different application and if they want to move out or migrate from the Legacy to success factors we implement the application for them so what do we do in implementation we go get the requirements from customer get the requirements from customer what do they want to have in success factors how do they
6:58 want to use know what are their processes what are their expectations from success factor system so we get all of these things with these requirements from customer and we configure this in the system success factors is a global product it is all over the world so we have customers across the globe like Australia New Zealand us UK Japan Middle East so we have customers across the globe so different customers have different requirement and all of the know success factors contains all of the functionalities and all of these functionalities may not be required for every customer so we'll have to configure as
7:45 per customers requirement configure test and deliver whereas in support one good thing in support is every customer who is using success factors for their employees and HR they should have support Consultants with them should always have support Consultants with them for many reasons okay so what do we do in support is we do Incident Management we do change management and we do releases so in Incident Management customer would be creating a
8:32 ticket okay if they come across any issue or if they are facing any system issue or if it could be a knowledge cap or it could be analysis to be done or it could be for anything they would be creating a ticket or we call these tickets as a incident seeking for the resolution so as a consultant we need to understand analyze fix the issue and report to customer so that's Incident Management so every day get different tickets you'll have to understand what is the problem analyze it fix it in the system okay then next is change
9:18 management initially in the implementation phase we got some requirement we have configured and we have handed it over to the customer after using it for couple of months or years have decided to change some process maybe let's say take take an example of a transfer process my customer says no my customer wanted to have two level of approvals whenever employees employees transferred from one Department to other department what is a transfer can somebody tell me what is a transfer position transfer position okay what does position
10:08 contain uh a role employee role each positions they might have uh unique ID uh you know like with the position title that will be rolled over to like you know upgrade that position ID or something like that can will it always be a change in the position if I have to transfer an employee no all right so it can be a change in the location of an employee say if an employee is working in Mumbai and he has to be moved from Mumbai to Delhi it's a
10:54 transfer location transfer okay so that transfer yeah if if an employees moved from one Department to other department that's a department transfer an employees moved from one employe one manager to other manager manager transfer one division to other Division division transfer one country to other country so when know it like you know if it is a contract uh contractor move to a full term uh like you know is that kind of transfer converion no that's a conversion convert employment type you are an you are you are a contractor and now your employment is changed you are regular employee it's a conversion or a
11:42 convert employment type okay okay so the transfer can be from a country to Country International transfers can also happen if you have your operations in different countries you requireed your services are required in other country so you'll be moved to a different country that's a country transfer or a company transfer what do we call if we move an employee from one grade to other grade promotion is it always a promotion can it not be a demotion can be yeah it can be it can be right so how do we know whether it is a promotion or a demotion
12:30 generally M mov from a lower level to higher level it is called a promotion and when we move an employee from higher grade to lower grade it is a demotion demotion y okay so let's say your customer is using two levels of approval process for transfer and now they want to have the third level approval so initially we configured two levels of approval now the there is a change in the process maybe and the third level is to be added after two levels or in between in in between those two levels or maybe the first level is to be modified so that's a change in the system that's a configuration change okay so the thing change can be
13:18 anything it can be a small field which is required by your customer maybe a change in the type of the field from the text field to a number field or from text to a drop down field okay or it can be a big change like they want to introduce or they want to have a global assignment or concurrent implment or some process implemented or know some permissions are to be altered which may take some days time to implement so that's a change again your customer it is similar to your implementation what we what we were doing implementation is you are getting the requirements from customer we are analyzing whether those can be
14:04 configured or not we see what to be configured we configure it we test it we deliver it to the customer same thing change also here the system exists the process exists we are changing the process or we are implementing a new change in the system new process in the system that's a change management so that will also be done by a support consultant and the third is release management success factors upgrades their product every 6 months that means twice a year twice a year success factors upgrades the product and we'll see some new functionalities when the release happens and as a consultant you should
14:51 understand you should know what are the new changes that have come there are different types of changes that comes in release we will talk more about release Management in coming sessions probably tomorrow so we need to take care of the releases as well maybe some things which are not available earlier are now available with in product maybe your customer want to have that we need to configure that for them that is your release management so these are our roles and responsibilities is of a success factors consultant every one of us when we get into the projects will'll be either
15:37 doing implementation or the support okay now what about the upates upgrades is part of releases yes upgrades are part of releases success factors upgrades we don't have to do no any upgrade in the system it's always done by success factors and this these are upgrades are done once in 6 months you will not have a choice customers will not have a choice the upgrades happens to all customers across the globe on one single day in once in 6 months yes F you can have you can add
16:23 your query here so had a query okay now these are the roles and responsibilities of a success factor consultant now the types of system second topic any doubts in roles and responsibilities how many support consultant would be needed in a company it all depends upon the size of the company and the number of modules that your customer has so for one of the customer that know that I am working now got around 24 people in support okay so we have support consultant separately and change
17:09 consultant or the enhancement consultant separately two Consultants supporting and two Consultants enhancing the product within employe Central we have four five Consultants total then if you have recruiting you'll have 3 to four there performance 2 to three there comp compensation you'll have no one or two Consultants so depends on the number of modules that your customer has okay if it is only employee Central then three or four customers three or four Consultants okay the types of systems we have two types of systems and success
17:55 factors first one is called provisioning and second is called instance second is called instance every customer will have these two types of system provisioning and instance provisioning can only be logged in by certified consultants if you are a certified consultant and if you have access to provisioning log to provisioning you don't have certification you you cannot get access to provisioning anybody can log to instance if you have your user created
18:40 in the system if you have credentials with you you can log to instance to log to instance you don't need any certification though we do only a 5 percentage of the configuration provisioning it is very important to have the provision in Access always the the first phase of the project we start with the start with setting up of provisioning system within employe Central there are many functionalities what are the languages that your customer want to have whether they want to use position management whether they want to use workflows or the event reasons or dependent management or now contingent Workforce or Global assignment where
19:26 time off or leaves so whether they want to use all of these or not so we enable those things in the provisioning once we enable that we get to see the configuration in the instance first you'll have to go switch the features and provisioning and then come back to instance and do the configuration anybody can log into instance okay so that's why in your interviews you'll be the first thing that would be asked in interviews is whether you have the active certification or not we'll talk more about certification in tomorrow session so how to do the certification what do we get in certification what questions
20:13 do we get how many questions all of those things we'll discuss in tomorrow session if time permits we'll do that today itself I have like in the case of logging into the provision you say that only the certified consultant can be loog into the provision so will it check any certification related data to the so before before know logging into provisioning you need to request for provisioning Access so while requesting the provisioning access system will check whether you have active certification or not if you don't have active certif certification you'll not be able to raise a request for provisioning Access there's a portal where you'll
20:59 have to log in so to log to that portal you need to have certification okay if you don't have that certification then that's a sap portal you'll not be able to log in so while trying to log in it will say that you your know ID doesn't seems to have certification link so you need to get certified okay V wanted to understand what is active certificate what is the validity of that certification how the things go yeah we'll discuss that in the certification when we discuss certification maybe today or tomorrow I I'll tell you what how what is the validity of a certification how how to keep your certification active that I'll
21:45 tell you it is certific once you do your certification it last for actually one year what happens after that that I'll tell you what do we do to keep our certification active okay any other doubts here actually sorry to interrupt you yeah how does the login knows that we are certified or not uh so you mentioned you mentioned we'll be getting the yes the ID with yeah the ID with which okay let's say if I'm doing my certification okay I'll get an ID yes user that's called the s user ID okay now with the same ID you'll have
22:33 to with the same ID you'll have to log to one of the portal called hxm Cloud UPS okay there when you're logging in with that ID because this ID is linked to your certification so system knows that this ID doesn't contain the certification or your certification is not active it gives you a clear message is that this ID is not linked to your certification or your certification is not active Okay so always the provision loging is only through the S user ID not with the customer ID or no it is either with it is either
23:18 with the email ID which is linked to your s user ID or with the S user ID you can login with s user ID or email ID these two the email ID would be your implementation Partners email so let's say if I'm working for de then v.k de if that's my email ID so my S user ID is linked to the email ID so either I can login with this user ID or email ID okay usually for provisioning we use email ID while logging into hxm Cloud Ops portal sap portal there we use S
24:05 user ID so anything can be used clear we'll talk more about the IDS what is s user ID how do we get that I I'll tell you okay can we move on to next topic system landscape or the architecture of a system every customer who want to use success factors okay when they subscribe they get three
24:54 systems death quality and production again each one of this Dev quality and production you have provisioning and instance Dev provisioning Dev instance Quality provisioning quality instance production provisioning and production instance success factors recommends every customer to have these three Dev quality and production now some customers may ask for additional systems okay like it can be a test system it can be a pre-production system
25:41 or it can be a projects whatever name that you give minimum is these three Dev quality and production and maximum can be any number when you subscribe you get these three and any additional system that you want to have you need to pay additional amount because each system considers or takes some space in the data centers okay so Dev quality and production system depends on customer to customer can be minimum of three or can
26:26 be four five six along with what the difference between quality and test what's the difference between quality and test server I I'll tell you okay so Dev we use it for our initial configurations once we get our conf once we get the requirements from customer we go and start our configuration in development system so while developing or while configuring if you maybe some things which you have configured are not which you have configured is not working you can go change the configuration test it okay so let's say you have done 100 configuration steps but not all of those 100 configurations are working know only
27:13 50 of them are 60 of them are working so you move those 60 changes to Quality system okay so here you can do R&D you'll be doing multiple tasks here or multiple configurations here all that that you have configured may not be considered for the production or the quality only those configurations which are required by the customer will be moved ahead and here development will only be logged in by consultant only Consultants will log into development system we configure it we test it okay that's called the unit
27:58 testing and move the configurations to Quality system where your customer would be testing a system so here both consultants and end users or the business users quality your consultants and business users would be logging in and the they perform the business users perform the testing and that testing is called user acceptance testing uat okay whatever that we have configured here in development is move to Quality and we have to tell them that
28:45 these are the configurations what we have moved and know as per your requirement this is what we have configured so your business users will test the system and one once they give the sign of saying that yes everything is working as expected we move those configuration changes to production system your quality where if you have only Dev quality and production system okay now quality can be used for testing both Consultants business users would be testing in the same thing so here we can call it as a quality system or a test system if you want to have one additional
29:31 system just to test okay maybe by Consultants or maybe by business us generally business users use the quality system and we use the test system it is not required that's why this is a additional system when you have one additional system you can name it you can name it as anything pre-production test projects whatever name that you want to give product production system once the configuration is moved to production system we will not be doing any kind of testing you'll not find any test data here you will always see the actual data if I have 10,000 employees in the organization I'll see all of those 10,000 employees data in production
30:17 system no configuration will be moved to production system without customers consent without customers approval they'll have to approve the change or approve the configuration then only can move it to production system if something is not working production system you'll have to replicate that issue find out what is the issue and if you want to change the configuration you'll have to do that in quality then move the change to production system here all the end users would be locking in end users will not have access to development or quality now who are business users business users are usually from IT
31:03 department or HR department who gives the requirement what is to be configured in the system end user all of the users who are the employees of the organization can be a consultant contractor or a regular employee apart from these three we can have other systems also based on customers requirement three PR production generally would be the copy of production system once in 6 months you sync your production system to pre-production so that you have the same data as production and if you have to replicate any issue that you come across you can do that in the pre-production system what if if you don't have pre-production use
31:50 quality or test anything can be used hm Su is asking sir can end user perform the testing in quality system so usually it is the business users we call them business users who who are end user any end user or any business user is also an end user just because they are in HR department or in IT department who is giving the requirement who is looking after the project we calling them business users okay now who designs or who defines the process H transfer process or a promotion process it would be generally
32:37 HR right they give us the requirement saying that users when they moved from one location to other location we want to consider it as a transfer and system should trigger two levels of approval first it should go to manager and then second level it should go to manager's manager if manager is not approving it should be ES related to HR manager after 4 days okay so let's say this is the process they have given us the process we have configured it in the system so whoever has given that requirement they will be testing it in the system because they know the process they have given the process so they will go test
33:23 it okay excuse me one thing yeah so all these Landscaping comes under implementation is that right yes it comes under implementation yeah thank you okay clear on system landscape now all of these systems generally it is given by the your customer in the initial stage of the project okay usually sales team decides or sales team sales team will give us the requirement of the customer
34:10 so what happens is let's say uh pepc or a or or a Coke or HSBC or HDFC now they want to implement success factors first they will look out for the vendors or they look out for the implementation Partners who can Implement success factors they get the quotations from them so this is our requirement we want to implement success factors for these many employees and these many modules so all of these companies or the partners will be giving the quotation saying that we'll Implement with these number of Consultants we have done these many projects and then now we need this much of amount to implement these modules and then sales
34:58 people will ask okay we'll get license for you we get license for you from success factors and we'll get will do the implementation okay now how many systems you want to have success factors gives us three systems or do you want to have any additional system the sales because sales people will be coordinating with sap in getting these licenses so they would be deciding how many now when you start the project you'll have all of those licenses as you know customers have already taken a license so they have these many systems so you'll have to just decide what should be your landscape let's say my landscape would be I will start with development configuration in the development once we have the
35:44 configuration done in the development system we move this to let's say your customer has got all of these systems okay so they will move it to test system we will do the testing okay and then once we have completed the testing we move it to Quality system and ask customer to test or business users to test business users test and gives the confirmation to move those changes to production system next is your production system now once in 6 months or once in 3 months you your customer want to sync the data or replicate the data from production to pre-production so we move or we have the system set up between
36:30 pre-production and production system now the configuration is coming to qu coming to production system from quality and we are syncing the data from production to pre-production system okay so this is called your landscape and you want to have a projects or know some other system you your customer tells us like oh I want to have some additional system called projects where I'll just do the projects now it is not linked with any of these systems yes we can have it that way also when setting up you set up the source and the target systems so let's say Dev and the test here the source is Dev Target is
37:17 test test is Source quality is Target quality is Source production is a target production is source pre-production is a target so you you can only move the configuration if if this is my setup you can only move your configurations from quality to production and not from directly from Dev to production system so in this case when we moving at from Q to Pro simultaneously we have to move it to the KE as well sorry uh can you come again when we are moving up the Contrition from QA to the production at the same time then we have to move the comp to the pre prouction no no we don't move the configuration from
38:03 quality to pre-production usually it is the copy of production see the configurations when you're moving you only moving the changes that you have configured but in production system you'll be adding the employee data as well quality system will not have know all the employee data say if you have 10,000 employees in the organization you will not find the 10,000 users in quality you'll find those 10,000 users data in production and pre-production because pre-production is the copy of production you just mirror system a replica it is a replica we call it refresh call them instance refresh you refresh the system with your Source
38:50 system for pre-production the source is production so when you refresh you will see the entire configuration and the master data of the employees okay now any data that you want to scramble that that is no that's a different story we can do that as well scrambling means now I don't want to have let's say the compensation in production we have the compensation data and we don't want this actual compensation data to be mov to pre-production system because this is a sensitive information I don't want to expose it to all users so production we are controlling it through permissions but in pre-production because you might change lot of data we don't want the
39:36 exact data to be replicated in pre-production so we can scramble that is usually pre production or pre-production first so as we know like pre-production is okay no pre-production is the copy of production again what do you want to use it for that's up to you okay now here I want pre-production I want to replicate the issues now say if suddenly if customer creates a ticket and says that now this for this user I'm unable to transfer or unable to promote now you need to replicate the replicate that issue in the lower
40:23 instances or lower systems we call them lower systems either quality or pre-production if customers if a customer is not using pre-production they'll go quality and replicate that issue they'll try to hire that employee transfer try to transfer that employee and see what is the issue now here you are you'll have to make that scenario or prepare that scenario in equality but in pre-production the advantage of having the pre-production is you have the similar data available in Pre similar data is production in pre-production you just go do that action in pre-production and analyze and see what is the issue
41:12 okay clear yeah clear thank you okay now all of the data that we store that we process or that we manage in these systems get stored in the backend database and those are called the data centers these servers are called Data Centers and we have these data centers in different countries we have many data centers
41:58 in us we have a data center all the customers of us will have the will have their data in a particular Data Center and these data centers are numbered as dc04 dc08 dc2 DC 55 dc66 and so on these are numbered okay now if I take are the codes sorry please asking a question yeah these data centers usually we see their codes as dc04 and so on okay now let's say my cust my us has got
42:47 a Data Center and it is numbered as dc04 we have here 100 customers go ahead so we know all these countries have a data center or some continents have a data center how is this now it is not actually per continent or per country depending on the number of customers that we have in that region so sap would decide whether they should have a different data center within AC within us we have we us we have many customer so we have two data centers there okay you have a data center in UK you have a separate data center in Germany we have a data center in Middle
43:32 East okay we have data center in Australia or New Zealand so depending on the customers depending on the time zone we have this data center setup one yeah is there any sensitivity in the data center so if the one company don't want the uh data to be stored in a certain kind of an area like say or countries customers doesn't have a choice where do they want to store the data if you are sensity issue no the data is not exposed to any other customer so if you are from let's say these are the customers of US 1 to 10
44:19 okay all of their data is in data center 4 now this customer 2 cannot see the data of customer one customer one cannot see the data of customer three it is like an apartment okay one let's say one gated community and we have 100 apartments and one block you have 100 Flats each flat is owned by one owner okay what that owner has in in their flat it is up to them only okay so every different owner every different flat has different owners right same thing all of these customers now customer one has got a setup of Dev
45:07 quality and production so every customer will have this one this three and one of this customer has got test system this customer has got pre-production this customer has got pre-production and test this customer has got test and they have called as projects not pre-production okay so this customer has got pre-production test and projects again it's a choice of a customer these customers have got only three three systems these customers have
45:53 got only 3 three but this customer has got six 5 5 4 4 Etc okay again every system that it is Dev quality of production you'll have both provisioning and instance pre-production will also have provisioning and instance test will also have provisioning and instance projects will also have provisioning and instance setup remains same okay now again each data center is split into two parts every Data
46:39 Center and these are called DC4 preview and DC4 dc04 production each data center is split into two parts preview and product and the system would be either in preview or in production usually all the production systems would be in production Data Center and your development system would be in preview data center this is mandatory every customer's production system has to be in production data center
47:25 only and this can vary Dev and quality usually it is Dev in preview quality in production so that means customer has got two production data center systems and one preview data center system here if they have three they have three one in preview two in production if they have four now it is customer Choice whether they want to have test in preview or in production here it is the C choice of the customer whether they want to have pre-production now let's say here pre-production is here I add pre and this is dc04 preview I'll say
48:11 preview and this one I'll say production and this one I'll say preview okay if you see test here is a production Data Center and for this customer test is in preview data center here pre-production is in production data center here the pre-production is in preview so it is purely the customer's Choice whether they want to have it in preview or in production and this is this design is by sap every customer's production system will production system will always be in production data center okay
48:58 is always in production usually it is in production but again if you want it to be in preview and this one to be in production can do that can use the preview system as quality and production system Dev as a production system this prev production is different data center different data center in the same region okay okay dc04 that's why it's called dc04 preview dc04 production similarly if I have dc55 dc55 production and dc55 preview dc18 preview dc18
49:47 production okay will there be any difference in the pricing the customer selected in the cas customer pricing no pricing is not different pricing is same for all it pricing depends upon the number of modules that you have chosen and number of uh licenses that you want to have you have 10,000 users then you pay this much okay per user they charge some amount you'll have to pay now you have 50,000 employees bulk employ so your cost may vary there okay if you if sap is charging $2 when you have 10,000 users they might charge $1.5 if you have 50,000 employees you cannot comp in the case of the production okay the up time will be 99.9% or 100% okay when
50:34 the customer has selected that to keep my pre in the production okay and some customer are selecting that keep my pre in the prw okay so will there be any pricing difference no there will not be any pricing difference development so if I have my my customer has got 10,000 employees I will not see 10,000 employ employ data in Dev but still I have to pay for 10,000 users now this comes as a package okay this three comes as a package you're paying 10,000 you you have no paid a license of for 10,000 users now those 10,000 users are in production not in quality or not in Def you can have know any number of users in
51:21 quality or Dev because this is not your live system or the actual system this is just your development or quality where you do testing or where you do your developments now why sap has maintained or why sap has these two different data centers concept is because of release management because of relas relase management so when the release happens okay now when the release happens it always
52:06 happens in preview system first that means on a particular day usually it happens on the midnights of Friday early hours of Saturday release happens release is done by SF okay and customers cannot say that we don't want to have release on this date we want to have on that date no you cannot have you don't have that choice on one particular day your data center gets updated okay let's say dc04 preview so this gets updated the coming release we have release in next one month okay so when the release happens it always happens in preview first and after 1 month usually you'll have a four or a
52:52 five week window after four or five weeks you will see those changes in production system so when it happens in production all of these systems would be updated when it happens in preview so these systems would be updated so when you log so let's say the preview so the release is going to happen in October so October when you log in you see the change in development system but you not see that change in produ system because it is still with the old version it is updated with new version so as as soon as the release happens in
53:37 the preview systems you will have to log in and see analyze what are those new changes that have come in is there any impact on the existing configurations you need to analyze and report it to sap if you see any change or any impact on the existing configuration you need to communicate it with the sap so that sap can fix it before it moves to production system or they stop it if they cannot fix it before the production release they stop that functionality moving it to production systems so that's why we have that four or five week window only because of the release
54:24 management they have split the data center into two parts preview and production so they don't know what instances what systems you have in preview or in production production because all of the customers production system is in production data center it always happens after know 1 month of the preview release now once it is updated in production system because the production is used by all your employees you your real time data you have all real time data here you have done lot of testings you have terminated some employees you have promoted some employees you have know done transfers you have suspended you have done some testings
55:10 here nothing is going to happen if even if no something goes wrong but if they directly update in production if there is any impact okay let's say for there is some change happened in the approval process and now that approvals are not triggering because of new new change what sap has introduced that you uh know that you'll be testing in the quality system sorry preview system so you need to do all of those analysis testing in the qual in the preview system once the release happens okay somebody has added some questions I
55:57 don't see them SW I think SW uh lost your messages okay yeah I got it SF consultant raises any query will that goes to the specific data center no I didn't get you actually certified consultant can access DCP no here dat it is not related with the certification your def preview sorry Dev provisioning and Dev instance okay and you have production provisioning and production instance
56:44 only to log Dev provisioning or production provisioning you need certification to log to Dev instance or production instance you don't need though you do the configuration you don't need the certific ification here any end user can log to instance Dev instance or production instance if they if they have their users created in that system but for provisioning you need to have certification now once the release happens in the dev system or the preview system if you come across any issue you report it to sap sap will decide whether it has to go to production or they have to stop
57:32 it or no hold it for next release if they see that yes this is really an issue in the system and they cannot fix that immediately the hold that release features moving it to production system one thing what if the manual error occurs in production or pre-production manual errors like example H so we have accidentally promoted someone or we demoted or we raised or something else H that has got nothing to do with your uh
58:17 release no no no I'm just asking out of the BL H so you have some issue in your maybe a transfer our promotion if you want to delete that record you can delete you want to know correct it you can you have option to edit or modify the record okay okay thank and we'll stop it here we'll continue tomorrow with release management we'll talk about release Management in tomorrow session what comes in release so how will we know what are the new functionalities what is our what what would be our responsibility when the release happens what are those release
59:03 dates where do we find that information so all of that we'll discuss in tomorrow's session I have a question go ahead can I ask yeah yeah go ahead yeah uh we have a standard configurations like assume that we have a standard compation and uh when release is done in the preview okay everything is working fine but okay we have some customized configuration to the specific to our company now the problem is in the customized configuration will the sap will entertain us to stop that or no your C your configurations will not change because of the
59:52 release okay whether it is a standard or a customer one what you havee I have uh specific customized contributions okay now the problem is having in this case firstly if you know you said you have a custom configuration your custom configuration is always moved from Dev to Quality quality to production if you don't have your custom configuration in development system that's know you should always do that customization first in development you test it you move it to Quality you get the uh approval from
1:00:39 customer to move it to production system if you have directly done in production that's no that no no no we not we have done this one but what I'm saying is when there is a new release when there is a new release like a my things or getting struck because of the customized conation where we will be reporting it to the sap now sap will change to fix it or it will change the date to fix it or it will say no it is a customized compation okay we cannot they will fix it Now customization whatever customizations that are allowed by success factors okay you you are able to do the customization because you have that option or feasibility of doing that in
1:01:25 the system they cannot say that because this is a custom configuration we cannot do they will fix it they'll have to fix it they'll never say that if it if sap is allowing you customization then they also consider the release impact on the custom configurations as well okay okay so we'll stop it here and we'll connect back tomorrow with release management so do let me know if I'm
1:02:10 going fast if I'm going slow okay if you are unable to thank you for being so patient with us and clarifing all our doubts yeah okay then yeah have a great day we'll catch up tomorrow bye thank you thank you sir
